inews

COVID-19 Update

inews

COVID-19 UPDATE

March 20, 2020 

Over the past number of weeks isure has taken steps to protect the safety of our customers and staff.

Our COVID-19 Response Plan includes plans for our staff to work remotely while maintaining the service standards our customers have come to expect.

It is important to me personally that isure be here to support our amazing staff during this difficult time, so last week we made the investment to expand our remote access capabilities to ensure 100% of our staff will continue to work.

I am very proud how our management team has worked through the weekend, putting in long hours to realize this goal.  Starting today we will be phasing in our 100% Remote Plan.

Our commitment to customers is that we are making every effort to ensure you experience the same level of service that you have come to expect from isure.

We are available by telephone, email, or chat, and in the event of a claim, our 24-hours claims service is here to help.

Be assured that isure is here for you.

Stay Safe,

Dario Battista, President & CEO 

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Updated March 16, 2020

Over the past weeks isure has taken steps to protect the safety of our customers and staff.

Part of isure’s COVID-19 Response Plan is to ensure all our staff can work remotely while maintaining the service standards our customers have come to expect.

We continue to be available by telephone, email, or chat, and in the event of a claim, our 24-hours claims service is prepared.

Rest assured we are here for you.

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March 12, 2020

The health and safety of our clients and staff are of the utmost importance to us. We are monitoring the COVID-19 situation very closely and are following the advice of the Ontario Ministry of Health.

There have been no COVID-19 cases at isure to date and I would like to reassure you that as your insurance broker we are prepared should an outbreak occur.

  • We have distributed hand sanitizers and anti-bacterial wipes to all staff. Staff is reminded to regularly wash hands and wipe down frequently touched surfaces.

  • Any staff member feeling sick or showing symptoms is being asked to stay at home and contact their doctor immediately.

  • All external staff events and industry meetings have been cancelled or postponed.

  • All in-person customer meetings have been transferred to telephone meetings.

  • While our location currently remains open, we encourage all clients to avoid visiting our office and to contact us by telephone or email.

  • We have expanded our ‘work-from-home’ capabilities so that in the event we cannot attend our offices, our staff will continue to serve you by telephone or email from their homes.

  • You will be able to contact us as always by telephone or email.

As developments surrounding the COVID-19 progress we will put additional safeguards in place as warranted. While we do not expect any drop in service standards, circumstances beyond our control may momentarily impact us.

Be assured our team will make every effort to continue providing you the service standards you expect from us.

Thank you for your understanding, and your trust in isure.

Sincerely,

Dario Battista, President & CEO

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