isure General

Why Do I Have To Provide My Date Of Birth To Get A Quote?

Insurers use your date of birth as an important criteria in determining your premiums.

Why Do You Need My Phone Number?

We may use the phone number to contact you about a quote you started or completed. If you prefer not to be contacted, you can elect to contact an isure broker at your convenience at the end of the quoting process.

Why Do You Need My Email Address Just To Provide Me With A Quote?

We use your email address to send you a copy of your completed quote. We will not give or sell your email address or any of your personal information for marketing purposes. If you do not feel comfortable giving us your email address or do not have one, you can always contact an isure broker to get a quote over the phone.

What Is An Exclusion?

The risks, perils or properties defined in the insurance policy as not covered.

What Is A Renewal?

The act of keeping an active policy in place through acquiring a policy renewal, which is a certificate that attests to the fact that an insurance policy has been extended for another term.

What Is A Deductible?

A deductible is a specified dollar amount assumed by the customer before insurance covers the remainder of a loss. The higher the deductible amount, the lower the premiums that insurance companies typically charge.

What Is A Premium?

A premium is the money the customer pays to the insurance company for financial protection against specific risks for a specific time-span. Unlike the premiums for many forms of life insurance, personal insurance premiums are not intended to produce a reward other than financial peace of mind.

What Is An Insurance Claim?

A claim is a request by the customer to be compensated by their insurance company for losses covered by an insurance policy.

What Is A Quote?

A quote is an estimate of premium for the insurance coverage you selected and information you entered. A quote is not an offer for insurance or an insurance contract. isure offers online insurance quotes for Auto insurance, Home insurance, Renters insurance, and Condo Insurance. Speak to an isure broker for quotes on Cottage & Trailer Insurance, Boat insurance and Commercial Insurance.

Why Do I Even Need Insurance?

Insurance is a way of managing risks. When you buy insurance, you transfer the cost of a potential financial loss to the insurance company in exchange for a fee, known as the premium. Insurance companies invest the funds securely, so it can grow, and pay out when there’s a claim.Beyond that, often times insurance is required by law or helps you:

  • Own a home, because mortgage lenders need to know your home is protected
  • Drive vehicles, because few people could afford the repairs, health care costs and legal expenses associated with collisions and injuries without coverage
  • Maintain your current standard of living if you become disabled or have a critical illness
  • Provide for your family in the event of a death
  • Run a small to medium business by managing the risks of ownership

Who Does isure Insure?

isure insurance inc. is a licensed online insurance broker that insures Ontario residents and businesses. We sell auto, home, renters, boat, cottage & trailer, umbrella and various types of commercial insurance. See more at isure Personal and Commercial – Types of Insurance

Why Do I Have To Provide My Date Of Birth To Get A Quote?

Insurers use your date of birth as an important criteria in determining your premiums.

Why Do You Need My Phone Number?

We may use the phone number to contact you about a quote you started or completed. If you prefer not to be contacted, you can elect to contact an isure broker at your convenience at the end of the quoting process.

Why Do You Need My Email Address Just To Provide Me With A Quote?

We use your email address to send you a copy of your completed quote. We will not give or sell your email address or any of your personal information for marketing purposes. If you do not feel comfortable giving us your email address or do not have one, you can always contact an isure broker to get a quote over the phone.

What Is An Exclusion?

The risks, perils or properties defined in the insurance policy as not covered.

What Is A Renewal?

The act of keeping an active policy in place through acquiring a policy renewal, which is a certificate that attests to the fact that an insurance policy has been extended for another term.

What Is A Warranty?

A warranty is a statement attesting that something the customer says is true. An insurance contract is written on the principle of good faith, meaning each party must trust that the other is being completely truthful. For the contract to be valid, you may have to warrant that an assumption the insurer is making is true. If the insurance company discovers that one of the customer’s warranties is untrue, it may void the contract and not honor any claims made.

Auto Insurance

I Am A New Canadian – Either Recently Immigrated To Canada Or On An Extended Work Permit, What Do I Need To Know About Car Insurance?

Car insurance is relatively expensive in Canada and many companies will not insure people without a full (G) Canadian driving licence.To obtain car insurance in Canada it is necessary to:

  • Have a Canadian driving licence. Most Canadian car insurance companies will only insure drivers with an international licence in exceptional circumstances.
  • Provide name, address, driving licence details and driving record
  • Provide information about the vehicle: its make, model, mileage and registration number
  • Provide details about past and current insurance providers
  • Provide an official letter from any previous insurance company detailing previous insurance records and any no claims bonuses which may be taken into account by the insurance company

Generally, more experienced drivers have lower insurance rates. Insurance companies are not obliged to take into account any information from foreign insurance companies, for example no-claims bonuses. It is often possible to purchase insurance over the telephone, although some companies may demand that official documents are signed before coverage can begin. Once insurance has been purchased, the company will send the relevant documents to the insured driver’s address. This should include a wallet-sized pink card which is the “proof of insurance”. The card should be kept with the driver at all times when driving. If stopped by the police without the “proof of insurance” card a fine may be incurred; this can also affect future insurance rates.

I Just Turned 25 And I Expect A Big Discount, What Should I Expect?

Insurers do take your age into consideration when we calculate your premium. Statistically, drivers who are 25 or older are less at risk. But there are many other factors that affect your premium, too: the type of car you drive, your claims record, how you use your vehicle, where you live, and many other factors. So although your premium won’t automatically change once you turn 25, your age will be taken into consideration when it’s time for your renewal.

What Is The Difference Between One-Way Insurance And Two-Way Insurance?

Usually, one-way means you’re only insured with basic coverage, meaning you only have Liability, Accident Benefits, and Direct Compensation Property Damage coverage. The Liability coverage would cover you if you were ever to get sued after an accident. Accident Benefits provides certain medical benefits if you are hurt in an auto accident. The Direct Compensation Property Damage would cover damage to your vehicle if you’re in an accident in Ontario with another vehicle insured by an Ontario-licenced insurer, when you are not at-fault. When you have two-way insurance, this usually means that your car is covered as well as the damage you cause to others.

If I Have Too Many Parking Tickets, Will My Insurance Skyrocket?

You can breathe easy, because parking tickets have no impact on insurance rates. They can be expensive, but your insurance company isn’t worried about them.

I’m Headed To College, Should I Stay On My Parent’s Policy?

It’s totally up to you. There are good reasons for or against each option. For instance, if you stay on your parents’ policy, they can take advantage of multi-car discounts and possibly get better rates because of their life stage and stability. On the other hand, if your parents have an expensive car, their rates could go up because you’re now driving it. If you get your own policy, you’re in total control of your coverage options and payment terms. On the other hand, your rates may be higher because you can’t take advantage of your parents’ pricing.

My Children Attend School Out-Of-Province. Do I Still Need To Keep Them On My Policy Even Though They Won’t Be Driving Frequently?

Yes, you should keep them on your policy so they’re covered. Your isure insurer auto policy can provide valuable protection outside of merely driving a vehicle. Also, your child may visit home and need to use your vehicle.

When Do I Add A Young Driver To My Policy?

We encourage you to add young drivers to your policy as soon as they have a driving permit. Once the driver has a license, let us know and we’ll update the policy with his or her driver’s license information. Insuring a young driver can be expensive, but isure offers potential methods like Telematics Insurance to reduce cost for good driving.

I Cross The Border From Time-To-Time. Do You Have Any Tips For Driving In The USA?

If you plan on driving in the United States, whether in a rental car or your own, there are certain steps you can take to make sure you’re trip is safe and enjoyable. First, make sure you have a valid Passport or WHTI-compliant identification like an enhanced driver’s license (EDL) or NEXUS card. Since June 2009, Canadians traveling to the U.S. by land or sea are required to present an approved document that shows identity and citizenship. Be aware that you must declare any meats, fruits, vegetables, plants, seeds, and animals you have in your vehicle or are carrying, including checked baggage and carry-on luggage.Also make sure to carry your valid Driver’s Licence and proof of insurance. An up-to-date pink insurance liability slip includes important telephone numbers and proves you have insurance. If you are considering renting a vehicle, it is a good idea to extend coverage from your own Ontario automobile policy to the rental vehicle. By adding an OPCF 27 to your auto policy, you won’t have to worry about buying extra insurance when you rent a car anywhere in the United States or Canada.Like Ontario’s hands-free law, many states ban the use of cell phones while driving. The states of Illinois, Massachusetts, Michigan, New Mexico, Ohio and Pennsylvania even allow cities or regions to implement their own bans. Be safe and smart and avoid electronic distractions while behind the wheel. It’s impossible to know when, where or if you’ll get into an accident, but if you do, call us for advice and we’ll help guide you through the claims process.

Where Do I Find My VIN?

Your VIN (Vehicle Identification Number), a unique number used by the auto industry to identify cars, can be found on the driver’s side dashboard where it meets the windshield or on the driver’s side door near the latch.

Are Newly Purchased Vehicles Covered By My Policy?

Vehicles replacing those currently insured on your isure policy, or additional vehicles (if you insure all of your autos with isure), will share the same protections for 30 days. This gives you time to notify us with details. Please review your policy contract for additional information.

Do I Need Special Coverage If I Add Features To My Car?

With both comprehensive and collision coverage, any special features you’ve added to your vehicle – like custom body work, rims, stereo or tires – are covered up to $1,000. If you’ve added more than $1,000 of value to your car in after-market features, you can choose an additional endorsement to cover damage or theft of those items. Check with isure broker to find out how much would be right for you.

Will My Policy Be Cancelled If I Have An Accident?

Generally, being in an accident will not cause your policy to be canceled. However, after the facts of the situation are reviewed, you may be required to pay a higher premium for your policy upon renewal. Your online isure broker will help you understand the potential increases if an accident does occur.

Will An Auto Accident Increase My Car Insurance?

Generally, only at-fault accidents will affect your insurance policy. For qualifying drivers, insurance companies will offer various different “forgiveness” options for at-fault claims. These must be purchased before the claim occurs. Speak to an isure broker for details.

Am I Covered If I Drive Someone Else’s Vehicle?

This is a frequent concern, understandably so: most folks want to feel confident their vehicle is protected when they turn the keys over to someone who doesn’t typically drive it. The general rule of thumb is that your insurance follows your vehicle, so when you lend your car to that co-worker whose own vehicle has fallen on tough times, or to that relative visiting you from out of town, you’re lending your insurance along with it. This means that your policy is the first line of defense should any claims arise from the use of that vehicle. So it’s important to ensure you’re comfortable that the person who’s borrowing it is responsible. It’s important to discuss less common situations with your isure broker to ensure you’ll be adequately protected, such as when the person borrowing the vehicle is also a member of your household, or when the person will use the car for an extended time.

What Does “Full Coverage” Mean?

The term full coverage generally means that the insurance policy has both liability coverage and coverage for damage to your vehicle. The term full coverage does not mean that “everything” is covered no matter what happens. An isure broker can help you select auto insurance coverage that fits your needs and budget.

How Does The Kind Of Car I Drive Affect My Insurance Rate?

The kind of car you drive can impact your auto insurance rate, especially if you have comprehensive and collision coverage. Rates are based on the type of vehicle loss history – how often it’s stolen, and how expensive it is to repair or replace after a theft or accident. Additional factors that can contribute to your auto insurance premium:

  • Engine size
  • Body type
  • Age
  • Value
  • Safety and security features
  • Crash-test ratings

Every car and driver is unique, and while certain standards can apply to auto insurance premiums – like cars with fewer safety features or car alarm systems typically costing more to insure, and cars with sophisticated safety features and good crash-test ratings usually being more affordable – there are a variety of exceptions. The best way to determine how the kind of car you drive can affect your insurance rate is to talk with an isure broker to help you determine the right insurance coverage for you and your car, perhaps even before you buy it.

What Are The Safest Cars To Drive?

Even the safest cars are dangerous if not driven safely. We often times update our understanding of some of the riskier vehicles in our iNews section. However, discounts are available for drivers who drive cars with air bags, anti-lock brakes, and electronic stability control. Additionally, your isure broker can help you by letting you know which vehicles are better insurance values.

What Is The Difference Between $1,000,000 And $2,000,000 Standard Liability Coverage Amounts?

You have a choice here. With increasing law suits around auto insurance accident, we always recommend you purchase a minimum of $2,000,000 liability and consider additional coverage under an umbrella or excess liability policy.

How Do I Find The Lowest Auto Insurance Rate For Me?

To find the most affordable auto insurance policy for you, take the time to compare insurance providers to see who can save you the most money while providing you the most value. Many insurance companies combine low rates with discounts to provide lower premiums for young drivers.isure even offers a discount through telematics, where good driving can save you even more on your insurance premium.Drivers who have multiple insurance policies with isure can bundle and save, as well.Talk to your local isure broker to see what money-saving tips they have for you when choosing an auto insurance policy.

How Do I Find The Best Auto Insurance For Me?

Deciding on an auto insurance policy can seem overwhelming. It is important to choose a broker who can help match you with just the right coverage for you and your vehicle. When getting an auto insurance quote from isure, an isure broker will help you every step of the way to choose an auto insurance policy that makes sense for you.

Will Traffic Tickets Increase My Car Insurance?

Many drivers do not realize that for the exception of parking tickets, all tickets may affect your insurance premiums – including tickets where no demerit points were charged! Different insurance companies have different rules regarding tickets, and these rules can change over time. Speak to an isure broker for details and peace of mind.

How Can I Compare Auto Insurance Quotes?

Looking for Auto insurance quotes can be confusing. When you get an auto insurance quote from isure, we will guide you every step of the way to help you choose the amount of insurance that you determine to best fit your needs. isure compares rates with top Canadian insurance companies in just minutes to see who is offering the best price.

What Violations Should I Include?

You must also report all violations with the exception of parking tickets.

Do I Include Accidents In My Driving History That Were Not My Fault?

Yes, you should include all accidents regardless of fault. You will have the option to select the type of accident.

You’ve Had An Auto Accident – Now What?

You hear a horn, feel a bump and next thing you know, you hear the sound of crumpling metal. With all this going on around you, you’re thoughts race. You make sure everyone is okay, and then all is quiet. You think to yourself…”What do I do next? Who do I contact? Where do I go to get my car fixed? Is my car driveable?”All of these questions fog up you mind and confuse you. That’s why it’s important to be prepared and know what steps to take after an auto accident. What you should do after an accident:

      • Don’t leave the accident scene – leaving the scene could lead to serious or even criminal charges.?
      • Determine if there are any injuries and if so, call 911 immediately.
      • Try to determine if there is more than $1,000 in damage for the whole accident (your car and any other vehicles involved). If the damage appears to be more than $1,000, call the police and they will come and assess the scene. If the damage is less than $1,000, you still need to call the police, but they will instruct you on what to do next to assess the damages. ?
      • If it is safe to do so, move the vehicles off to the side of the road and make the situation safe for all, including passing traffic. ?
      • Collect names, addresses, telephone numbers, insurance information, license plates numbers, driver’s license numbers of all drivers involved in the accident. ?
      • Remember witnesses and passengers; gather their information as well – names, addresses, telephone numbers.
      • Take notes of what the immediate scene looked like – placement of trees, shrubs, stop signs, signal lights, pedestrian crossings etc. This will help when you report the claim to us.

      Call us! We’ll answer your questions and guide you through the claims process.

How Much Auto Insurance Do I Need?

Most provinces require you to carry a minimum amount of liability insurance and also provide proof of insurance to register a vehicle or renew your license.
In the case of an accident, the minimum liability insurance required by the provinces may not be enough coverage to pay for the damages that result after an accident. In this case, the driver responsible for the accident may have to pay additional expenses out of pocket.
To determine how much auto insurance you really need, consider:

  • The value of your assets?
  • How and when you drive?
  • What you drive?
  • Who is in the car with you?

isure Fairness and Privacy

Is My Information Protected With isure?

As an online insurance broker, we are particularly sensitive to your right to privacy. We do not sell or repurpose your insurance file and/or contact information. We use your information to provide you the best policies, customer experience and in some cases, automated insurance quotes upon renewal. This is not always the case with other online insurance quoting sites who may sell your information and contact info to third parties.

Will isure Provide Unbiased Treatment Of My Insurance Needs?

isure will deal with the facts in front of us based on driver history and insurance needs. In fact, we oftentimes take on customers that can’t get insurance from other sources.
We are quite clear that we do not bias our treatment based on:

  • Ethnic group
  • Marital Status
  • Religion
  • Nationality
  • Age
  • Familial Status
  • Income
  • Disability
  • Gender

What we do bias our judgment on is truth. We will not deal with people who try to fraudulently manipulate the facts or system to generate better savings or protection. We put a premium on honesty.

Brokers vs. Direct, Bank and Online Insurers

What Is The RIB (Ont) Designation?

RIB (Ont) stands for “Registered Insurance Brokers in Ontario”. Individual brokers meeting the Registered Insurance Brokers of Ontario licensing requirements exclusively use the designation.

What Is The Registered Insurance Brokers Of Ontario (RIBO)?

The Registered Brokers of Ontario (RIBO) is the governing body of insurance brokers and brokerages in Ontario. RIBO sets all standards for licensing, continuing education, and professional conduct. To learn more about RIBO, please visit their website

How Are Brokers Regulated?

Insurance brokerages and individual brokers are regulated by the Registered Insurance Brokers of Ontario.

How Do I Know If An Insurance Company Owns Part Or All Of A Brokerage?

If an insurance company owns any part of their brokerage, they typically will not disclose that fact unless you ask!So, be informed and ask the question, “Does any insurance company have any ownership in your brokerage?”

Why Does It Matter If An Insurance Company Owns Part Or All Of A Brokerage? It’s Still A Brokerage, Isn’t It?

Technically, “yes”, provided the brokerage represents more than one insurance company and is licenced as a broker, it remains a broker. But several things happen when independence is removed: firstly, the brokerage may tend to rely on the insurance company owner for most of its insurance policies, and secondly, other insurance companies contracted with that broker may terminate the broker’s contract, leaving clients with less choice.

Are All Insurance Brokers Independent?

“No”. Over the past few years, insurance companies have taken partial or complete ownership of some brokerages. Sometimes these relationships aren’t immediately obvious. Isure is a fully independent broker that certifies its insurer base based on objective criteria.

Are Brokers More Expensive?

The answer is “No”. There is a good degree of myth and fact here. While many direct and bank-based insurance companies would like you to believe they are cheaper because they cut-out the “middle man”, the fact is these companies still require significant costs operating call centers, and advertising their name. Unlike direct insurance companies, isure’s commissions are fully transparent to the consumer. If you wish information concerning our compensation levels, please contact our office.


What Kind Of Discounts Can I Receive If I Bundle?

You can save more money if you bundle multiple insurance policies with isure. For instance, if you’re already purchasing Auto insurance, you can get extra protection and save money with Home or Renters insurance, or Cottage insurance. Contact your local isure broker today to learn about ways you can bundle and save.

Do I Receive A Discount For Bundling My Auto Insurance With Other Products?

When you purchase a number of different insurance products, isure will offer a discount for bundling to help you keep more money in your pocket. Get in touch with a isure broker to find out just how much a multi-line discount can save you.

Home Insurance

Do I Need Insurance If I Don’t Own My Apartment?

You may be renting, but all of your furnishings, electronics and other personal belongings are certainly valuable to you. Renter’s insurance not only covers your personal possessions, it also provides personal liability coverage in case someone is accidentally hurt while visiting you. It also provides coverage if you accidentally cause damage to the rental property.

Am I Covered When My Home Is Being Renovated?

For many of us, our home is our most valuable asset. Before starting any renovation, talk to us, and we’ll make sure you are protected against financial loss should an accident or an injury take place during the project. Even though your house is adequately insured, your risks change once your home becomes a construction site. When a contractor works on your home, you need to be protected from a number of risks. Insist that the contractor provide you with proof of Business Liability Insurance, also known as general commercial liability insurance. $2 million is the minimum that should be requested. This protects you if your home is damaged through the contractor’s fault, or if your contractor causes damage or injury to third parties, like your neighbours. We are happy to review your contractor’s policy to make certain there are no gaps between it and your policy that could leave you financially vulnerable. If your contractor needs to hire additional trades such as an electrician or plumber, make sure they are insured for the work they perform.

I Paid $3000 For Stereo Equipment And Another $3,000 In Computers Back In 2011, They Have Been Stolen Or Damaged, Will I Get $6,000 Back In A Claim?

It depends whether or not you have Replacement Cost coverage. Here’s the breakdown: With Replacement Cost coverage, you’ll get the lesser amount that comes out of the two scenarios below: (1) If your laptop is found but is damaged, the repairs are covered with no deduction for depreciation….OR (2) You’ll get compensated the value of a new laptop, identical or equivalent to the original, and the same type and quality.Without Replacement Cost coverage, you’ll get the actual cash value of the laptop on the day it was stolen. This amount is based on how much the laptop is worth minus depreciation, which is calculated by looking at the condition of it, its resale value, and its normal life expectancy.

What Coverage Is There For My In-Home Business And Office Equipment?

With the Homeowners, Condo and Renter policies, each insurer will have limits for equipment for business use. Also, unless specifically endorsed on your policy, liability coverage does not include any business exposure. You can add endorsements to the basic policy or purchase a Home-based Business Insurance business owner’s policy to get the right coverage for the equipment and liability.

What Kinds Of Home Insurance Discounts Does isure Offer?

Though our isure approved insurers, we offers the widest variety of Home insurance discounts in the online brokerage marketplace.  For example, you can save with:

  • Multi-Line Discounts – insure your Auto, Home and Other Insurance with isure and receive discounts on bother your Auto and Home insurance.
  • Non-smoker discount – save if you have a non-smoking household.
  • New Home:If your home was constructed during the current calendar year and within the last nine calendar years, you could be eligible for a discount.
  • Protective Devices:Discounts are available for insured homes equipped with qualifying burglar and fire protection devices such as central station alarms and interior automatic fire sprinkler systems.

Contact your online isure broker to inquire about ways to save on Home insurance.

How Can I Make My Home Safer And Possibly Save Money?

Homeowners who guard against theft, accidents and other losses can often get lower insurance rates and policy discounts. Here are some things you can do to help qualify for lower premiums:

  • Secure your home with dead bolts and window locks.
  • Install a security system with an outside signal and connection to local police.
  • Install and maintain smoke detectors.
  • Install a sprinkler system for fire.
  • Install a fire alarm that automatically alerts the local fire department.
  • Stop smoking.
  • Keep walks and entrance ways clear of snow and ice.
  • You may also qualify for discounts on premiums when you buy both home and auto insurance.

Please contact your online isure broker to discuss these and other money savings options.

When Should I Think About Adding To My Home Insurance Coverage?

Generally, you should contact your isure broker who will assist you in a review of your coverages whenever you change something significant about your home or its contents, for example, you should review your coverage:

  • when you put on an addition to your home;
  • when you start a business from your home;
  • when you make a major purchase, such as jewelry or fine arts;
  • when you purchase other residential properties either for rental or as a second home.

Are My Swimming Pool And Hot Tub Covered By My Home Insurance Policy?

Yes, your standard home insurance covers both these things.

What’s The Insurance Distinction Between Flood And Sewer Back-Up?

A flood can be caused by spring run-off, melting snow, an overflowing river, lake or stream, or even a swimming pool. Excessive groundwater build-up that enters your home via leaks or seepage is also considered flooding. Whether aided by wind or an Act of God, damage to your home caused by a flood is not generally covered (although some insurers are beginning to offer overland water coverage as an option).Most homeowners’ policies will cover other types of water damage provided the cause is “sudden and accidental” and is not caused by freezing. This could include the sudden failure of a heating or air conditioning system, an overflowing washing machine, a blocked toilet, accidental sprinkler going off or a burst water pipe. The key words are ‘sudden’ and ‘accidental’. Water entering the home through leaks, cracks and seepage are considered to be the responsibility of the owner and should be prevented through routine home maintenance. Sewer back-ups occur when massive volumes of water overload a drainage system. Once the wastewater rises above your basement drains, a back-flow into your home results. Sewer back-ups can introduce black mould, harmful bacteria and sewage waste into your home, creating health risks and extensive damage. Depending on where your home is located, sewer back-up insurance may be available to help cover losses or damage caused by water that has accidentally escaped from a sewer, drain, storm drain, sump, septic tank, eaves trough or downspout. Call us to find out more and consider 5 steps to prevent or limit water damage to your home:

  • If your area is susceptible to sewer back-up, make sure your home has a back-flow valve and plugs for drains, toilets and other sewer connectors installed.
  • If you don’t have a sump pump, install one. If you do have a sump pump, test it to make sure it is working.
  • Store items in plastic containers or on shelving at least 12” off the basement floor.
  • Keep eavestroughs and downspouts clear of debris and make sure water flow is directed away from the foundation.

Finally, as simple as it sounds, make sure your lot is properly graded to direct run-off away from the foundation and entranceways.

A Pipe Bursts And Water Flows All Over My Floors. Am I Covered?

Yes. Typically, home insurance covers you for accidental discharge of water from a plumbing system. Check your plumbing and heating systems once a year. While you are covered for this type of damage, who needs the mess and hassle?

What Does A Home Insurance Policy Not Cover?

Home insurance policies typically do not cover but not limited to damage resulting from the following:

  • Earth movement
  • Water
  • Nuclear hazard
  • Neglect or failure to make repairs
  • Corrosion, deterioration, decay or rust
  • Wear and tear
  • Contamination
  • Fungi
  • Increased cost due to enforcement of any building ordinance or law
  • Government actions
  • Power failure
  • Animals or pests
  • War

Contact an online isure broker for a complete list of policy exclusions.

Does My Home Owners Insurance Cover Against Losses Due To Fire, Lightning, Tornadoes, Wind Storms, Hail, Explosions, Smoke, Vandalism And Theft?

Yes. Typically, your homeowners insurance covers a large number of perils, including all those listed. There are some limits, however, on the amount of insurance you have so you should always consult with your isure broker.

Will I Be Reimbursed For Additional Living Expenses If I Cannot Live In My Home Due To A Covered Loss?

If your home becomes uninhabitable due to a covered loss, we pay for those extra costs of housing, eating expenses, etc. up to the applicable limit. Your isure broker can help you when you are deciding if you need to purchase this coverage.

What Constitutes A Valid Appraisal Of My High Value Possessions?

Each appraisal should include 8 items:

  • Your name and address.
  • Purpose of the Appraisal: Donation, estate, insurance, etc.
  • Type of evaluation used: Replacement Value or Fair Market Value (for insurance purposes, Replacement Value should be used).
  • Market in which valuation is applied (CDN, U.S. dollars).
  • Statement of professional qualifications of appraiser.
  • Date of Appraisal.
  • Statement of physical inspection or method used in determining value, noting all qualifications (description, cut, clarity, size, weight, etc.)
  • Statement of belief in authenticity.

Appraisals should be updated at least every three to five years to ensure that values are not over or understated. Peace of mind can also be bought for other collectibles such as paintings, oriental rugs, rare books and manuscripts; stamps and even wine collections to name a few. Take time to review your personal property policy and talk to us about protecting your cherished assets with a Personal Articles Floater. When in doubt just ask – we are here to help.

Do I Need To Take An Inventory And Photographs Of My Belongings?

It’s always wise to inventory your most important personal items. Keep a checklist in a safe, accessible place (preferable away of your home) in the event you need to file a claim. You should have a detailed inventory of everything in your home…from basement to attic, furniture to fixtures. If you bought it, it goes on the list. You’ll want to include for each item:

  • The description of the item
  • Accompanying Serial number
  • Purchase date
  • Estimated value

Make sure you’re as thorough as you can be and where possible, save receipts and take pictures. Also ensure you keep this list in a safe place so that it won’t be damaged in the unfortunate event that you lose it along with damage to your home.

How Can I Make Sure That I Have Coverage For My Valuables?

Many of us have high value items that are easily lost, damaged or are targets for thieves. Because coverage limits vary with each insurance company, personal items like cameras, musical instruments, bicycles, computers & software, furs and jewelry may not be fully covered under your home policy. If you own items that exceed your home policy’s limit, consider purchasing a Personal Articles Floater. With a Personal Articles Floater, you get protection for those items that hold great importance to you, both in value and sentiment. A Personal Articles Floater (depending on the item) can be purchased with or without a deductible and provides coverage for specific items on an all-risk basis subject to reasonable exclusions. If you lost the stone out of your engagement ring or accidentally broke an antique statue, a personal articles floater would cover what otherwise could be excluded. Having a recent appraisal handy of all these items (with a thorough description of the item being insured) will help with the reimbursement process. Your isure broker can help you when you are deciding if you need to purchase this coverage.

A Neighbor Slips On My Sidewalk And Threatens To Take Me To Court For Damages. Does My Homeowner Policy Protect Me?

Yes. Homeowners insurance will pay for damages, if the accident is the result of your negligence. It will also pay for the legal costs of defending you against a claim. Also, the medical payments part of your Home insurance policy will cover medical expenses arising from an injury to a neighbor or guest. Your isure broker can periodically review your policy limits with you when you are making coverage decisions.

What Kind Of Protection Do I Need Against Liability Insurance Claims?

Nothing is worse than the feeling you get when you are responsible for damage to someone else’s property or for someone else’s injuries. Your isure broker can assist you with your selection of coverage to help you alleviate this financial worry. This coverage is part of your homeowners insurance policy. It protects you and your family against property damage or bodily injury claims for which you are legally responsible. Liability insurance covers you, for example, if someone slips and falls on your property or if your dog bites someone.Today, when multimillion-dollar lawsuits are not uncommon, your homeowners policy may provide substantial liability limits, but it may not be enough. isure is available to supplement your present policies and provides additional coverage in increments of $1 million or a personal umbrella policy or an excess liability policy.

Why Do I Need Personal Liability On My Home Policy If I Have It On My Auto Policy Too?

Your auto liability protects you if you are in an accident and you’re held legally liable for injury or death to other people. It also covers damage to their vehicle or property. The personal liability coverage on your home covers you at home or anywhere in the world for bodily injury to others or if you accidentally cause damage to another person’s property. For example, if a visitor slips on your driveway and you are found legally responsible, you would be covered for the damages.

Why Would You Insure Your Home For More Than You Paid For It?

Insist on Guaranteed Replacement Cost coverage and always ‘Insure to Value’. Many people mistakenly believe the amount they paid for their home is the same as its replacement cost. Unfortunately this is not true. Depending on where you live, the cost to rebuild a total loss home can be significantly more than its market value. Some of the factors that drive up rebuilding/reconstruction costs include: Urgency – Property losses are not planned like a new construction project. When they do occur, there is a need to rebuild as soon as possible. This means the cost of labour, materials and other services required are often significantly higher. Demolition and Debris Removal – Major losses, require the removal of partially damaged property and debris. Costs increase if there are environmental issues such as soil contamination. Current Building Codes – New and more demanding building codes may need to be met when rebuilding or restoring a damaged home. Work site Access and Collateral Damage At reconstruction sites there is typically less room because of debris, landscaping, fences and other buildings in the vicinity. This causes more work and material storage to be done further away from the site, thus extending the project time and cost. In some cases, physical access requirements result in collateral damage to existing property on and beside the insured’s property. It’s easy to see how the cost to rebuild your home could be much more than you paid for it. Don’t get caught in a situation where your loss exceeds your coverage limits. We can provide you with advice to help you determine the correct amount of insurance you need on your property. And, we’ll recommend coverages like Guaranteed Replacement Cost coverage. It’s wise to re-evaluate your home’s replacement cost every 5 years to reflect changes in the cost of construction, including building materials and labour. And, if you’ve made any recent renovations, upgrades or alterations to your home, we can help you established a new replacement cost value.If you have any doubts, please contact us. We’ll help you insure your home to its proper value.

What Would It Cost To Replace The Contents Or Personal Belongings Of My Home?

If the unexpected happens, losing your home contents could be distressing as well as financially devastating. Your isure Homeowners, Renters or Condo policies cover the loss of your personal belongings, subject to the policy limits and conditions.There are two distinct ways to insure your personal possessions:

  • Replacement cost coverage. This coverage pays you the dollar amount needed to replace personal property without any deduction for depreciation, but is limited to a maximum dollar amount.
  • Actual cash value. This coverage pays you an amount equal to the replacement value of damaged property minus depreciation. Unless a homeowners policy specifies that property is covered for its replacement value, the coverage is for actual cash value.

Many people make the mistake of underestimating the value of their home contents. This mistake is easily made when you consider the amount of new items we purchase each year. Under-insurance can lead to heartache and inconvenience should the unexpected happen. Your isure broker is available to assist you with insuring your home contents.

Can You Provide Some Tips For Estimating The Value Of My Home?

Here are some tips to help you estimate your home’s value. Every year, take the time to check the value of your insurance policy against rising local building costs. Your isure broker is available to assist you with your review of your coverage.

  • Check the latest building codes in your community. If your home is severely damaged, you might have to rebuild it to comply with new building code standards which may require a change in design or building materials.
  • Do not insure your home for the market value. The cost of rebuilding your house may be higher (or lower) than the price you paid for it or the price you could sell it for today.
  • Some banks require you to buy homeowners insurance to cover the amount of your mortgage. Make sure it’s also enough to cover the cost of rebuilding.
  • Increase the limit of your policy if you make improvements or additions to your house. You may upgrade features in your home to fit your tastes and lifestyle. These enhancements can significantly increase the replacement cost of your home. Your isure broker will be available to help you in your determination as to whether additional coverage is needed.

If you have questions about the amount of insurance coverage for you, consult your isure broker.

How Can I Reduce My Home Insurance Premium?

Keeping your home secure pays off. If you install a home security system and/or a monitored fire alarm, you may qualify for discounts. You can also lower your premium by choosing a higher deductible. isure’s brokers and certified insurers can help you save even more through various discounts. Other core factors in your home insurance premium include the size and composition or your home as well as your contents are the factors that will impact the cost to replace your home and belongings.

  • Where you live – if your neighbourhood is more prone to break-ins, you may pay more for insurance.
  • Proximity to a water source such as a fire hydrant or fire station.
  • Age of roof – newer roofs (within the last 20 years) are preferred by insurers.
  • Heating – there is far less risk with forced-air gas furnaces or electric heat than oil tanks. Oil tanks have the potential to cause costly environmental hazards. Improperly installed wood stoves are a source of house fires and carbon-monoxide poisoning.
  • Electricity – there are several factors such as:
    • whether you have breakers or fuses
    • the type of wiring you have (breakers pose less risk than fuses; knob and tube wiring can increase the chance of fire)
  • Pipes – older plumbing (galvanized or lead pipes) is more prone to cracking, leaking or other problems.
  • Other factors – insurers will also take into account whether you have security systems, fire alarms, swimming pools and other structures on your property.

How Much Would It Cost To Rebuild My Home At Today’s Prices?

Your home is probably the single largest investment you’ll ever make. By insuring your home, you are helping to protect your investment and your equity. Estimating your home value will help you to make a determination of the amount of insurance you will want to purchase. The primary factors that will determine the cost to rebuild your home include:

  • Local construction costs and the square footage of the structure;
  • The type of exterior wall construction – frame, masonry (brick or stone) or veneer – and the type of roof;
  • The style of the house (ranch, colonial);
  • The number of bathrooms and other rooms;
  • Attached garages, fireplaces, exterior trim and other special features like arched windows.

Insurance Claims – Automobile

If Property Is Stolen From My Insured Vehicle, Is The Loss Covered By My Auto Policy?

It depends on what was stolen – if its vehicle equipment for which you’ve purchased coverage, the loss is covered. But if it’s something you’ve placed in your vehicle – clothes or a set of golf clubs – theft of that property from your vehicle is not covered by your auto policy but may be covered by your homeowners, renter’s, or condo policy.

If I’m Involved In An Auto Accident In Another Province, What Happens?

A claims professional who is familiar with claim handling laws and procedures in that province will handle, and we’ll arrange for vehicle inspection in the province where the accident occurred or in your home province – whichever is most convenient.

If I’m Not At Fault, Do I Pay My Deductible?

No, on most standard auto insurance policies when you are determined to be 100% not at fault for a car accident you will not be responsible for any deductible unless you have chosen to have a deductible for direct compensation.

If Repairs Take Longer Than The Loss Of Use Or Rental Reimbursement Coverage In My Policy Provides For, What Happens?

Unfortunately, your coverage cannot be extended beyond the amount you purchased in your policy

What If I Need A Rental Vehicle While Mine Is Being Repaired?

If you’ve purchased loss of use or rental reimbursement coverage, the cost of a rental vehicle will be covered according to the provisions in your policy. Those coverages vary by provicne, but the covered loss must exceed your collision or comprehensive deductible.

What If The Repair Shop Finds Additional Damage That Wasn’t Covered In The First Estimate?

Ask the isure certified claims professional who wrote your original repair estimate, to contact the shop and determine whether the additional damage is covered by your policy.

Do I Need To Be At The Repair Shop When My Vehicle Is Being Inspected?

No. Although the repair facility will want to go over the estimate with you and explain the repair and claims process, that can be done by phone.

What If My Vehicle Is “Totaled” In An Accident?

Insurers look at the type and extent of damage, vehicle age, provincial law and other factors to determine whether to repair or declare a vehicle a total loss. If your car is a “total loss,” then the cost to repair your vehicle exceeds its market value. The Insurer will assign your claim to the total loss team to handle the special process that these claims require. They’ll make sure your claim is settled quickly and fairly. If you want to keep your vehicle, your claims representative can walk you through the “retained salvage” process to keep the damaged car.

What Is Uninsured/Underinsured Motorist Coverage?

It typically provides coverage for your bodily injury caused by an uninsured (a person who does not have insurance) or underinsured motorist (a person who does not have enough insurance to compensate you for your damages). In some provinces, this coverage extends to your vehicle damage, as well. Ask your isure broker or claims representative how this coverage may apply under your policy.

What Is “No Fault” Insurance?

It is insurance offered in provinces that pays for each driver’s own injuries, no matter who is found to be at fault in an accident.

What If The Other Party Sues Me? What Should I Do?

If you receive a legal summons and/or complaint, alert your isure certified claims representative immediately, and forward a copy of the summons and/or complaint, along with any other letters and documents you receive to the claims representative who is working with you on your claim.

What If I Think The Other Party Is Filing A Fraudulent Claim?

Let us know. Your isure certified insurer claims representative may ask investigate your claim if potential fraud may be involved. Most provinces have laws against fraudulent claims; your claims representative will be sure to report relevant information to the proper authorities.

Should I File A Police Report For A Loss Or Theft?

We recommend filing a police report immediately any time you experience an auto accident, property theft, or vandalism to your property.

I Don’t Think My Losses Will Exceed My Deductible. Should I Still File A Claim?

You may want to, just in case you discover additional injuries or damages later on that take the value of the claim over the deductible amount. Talk it over with your isure broker.

What’s A Deductible?

It’s the portion of a covered loss that, according to your policy, you’ve agreed to pay before isure starts paying for costs of the loss. For example, if you have a covered loss of $2,000 and your policy carries a $500 deductible, you’ll pay the first $500 and we’ll pay the remaining $1,500. In exchange for agreeing to pay a deductible, you pay lower policy premiums each year.

I’m Not At Fault. Why Do I Need To File A Claim On My isure Insurance Policy?

In no fault provinces your should notify your insurer as your damages are actually paid through the direct compensation section of your car insurance policy.In jurisdiction without a no fault system, you may have a hard time recovering from the at-fault party; they may believe that they’re not at fault – or they may not have auto insurance. So, by filing a claim, we may be able to help you recover your costs – including your deductible – from the insurance company providing coverage to the at-fault party.

Will My Policy Be Cancelled If I File A Claim?

Insurers are permitted to cancel policies only under certain defined circumstances. For example if a policyholder becomes a high risk by filing multiple claims or due to a poor driving record. These will vary between insurers so speak to an isure broker for detatils.

Will My Premium Increase If I File A Claim?

It depends in part on the terms of your policy, how many claims you’ve filed in the past and insurance regulations in your province. Your isure broker can discuss the answers to these questions with you.

How Do I Know If My Claim Will Be Covered?

A good place to start is by reviewing your policy. You also may want to ask your online isure broker or the isure certified insurer claims representative assigned to your claim to help you understand what coverage you’ve purchased and how it applies to your particular claim.

How Long Will It Take To Handle My Claim?

It depends on how complex the claim is, how serious the damages or injuries are, and how willing other involved parties are to cooperate. Certified isure insurer claims representatives always work toward prompt resolution of every claim. If a claim requires follow-up work, we’ll be there with you every step of the way – no matter how long it takes. And, if your claim has been concluded and additional damage or injuries are identified, you claim may be reopened to determine if your policy provides coverage for the additional expense.

What Do I Do If I Have A Claim To Report On A Weekend Or Holiday?

There’s no need to wait until the weekend or holiday is over — you can report a claim 24 hours a day, 365 days a year. Just call us at 905-264-8550/ Toll Free: 1.877.51.isure.

Who Should I Call To Report A Loss?

You can let your online isure broker know, but to get the claims process rolling fast, call isure Report a Claim at Telephone: 905-264-8550/ Toll Free: 1.877.51.isure

Insurance Claims – Property

Why Is My Settlement Cheque Made Payable To Both Me And My Mortgage Company? How Do I Get It Endorsed So I Can Cash It To Pay For Repairs?

When you have a mortgage on your home, settlement cheques typically are made payable to both you and your mortgagee, as required by the mortgagee. You’ll need to contact your mortgage company to find out how to obtain their endorsement on the cheques.

When Should I Receive My Settlement Cheque From An isure Insurer?

All isure approved insurers work as quickly as they can issue a claim settlement cheque. Much will depend on the complexity of the claim and amount of repair or damage. If you elect to receive a cash settlement versus having the insurer pay directly for repairs, the insurer will typically issue payment within a week of you and the insurer agreeing on the settlement amount.

When Do I Pay My Deductible? To Whom Do I Pay It?

Your deductible will be subtracted from the amount of your loss. If you choose for the insurer to repair the damage, you will typically pay the deductible amount directly to the independent contractor hired by the insurer. If you choose a cash settlement, the amount of payment issued by the insurer will be reduced by your deductible.

How To Handle My Personal Property Insurance Claim ?

If you purchased personal property coverage in your policy and your loss involves personal property, your insurer will need a detailed list and description of all damaged, lost or stolen personal property. Your claims representative will help you catalog all the items, and will then evaluate that information to determine what is covered and to establish its value.

What If My Contractor Finds Additional Damage Once Repairs Are Underway?

Contact your claims representative and report the additional damage before repairing it. The insurer will likely re-inspect to determine whether the damage is covered by your policy.

I Have Replacement Cost Coverage. Why Did You Show Depreciation On The Estimate?

If you purchased replacement cost coverage in your policy, we will cover the actual cost of repairing or replacing damaged, destroyed or stolen personal property with property of like kind and quality. We’ll make an initial payment based on the current value of that property; once you have repaired or replaced the covered item, we’ll pay an additional amount, up to the actual cost to repair or replace. Your isure broker and or isure insurer claims representative can give you specific information about your claim.

How Should I Choose A Contractor? Will My Insurer Recommend One?

While you are free to select any contractor, your insurer will likely have a recommendation.  Typically if you select the insurer’s contractor, the insurer will guarantee the work.If you choose your own contractor, we suggest you seek out contractors who have a proven track record in your area. To help ensure that you choose a reliable contractor:

  • Talk with friends, neighbors and relatives who have hired contractors.
  • Get references from any contractor you interview, and check them.
  • Contact your local Better Business Bureau for information about the contractors you’re considering.
  • Don’t sign a contract until you’ve reviewed it carefully and have agreed to payment terms.
  • Verify that the contractor has an active license in your province. In many cases, you’ll be able to check right on your province’s website.
  • Confirm the contractor carries proper insurance and request a certificate of insurance.

How Can I Monitor The Status Of My Claim?

Feel free to contact your insurer claims representative when you need a status update, and let that person know how often, or at which points in the process, you’d like to be updated. We’ll be in touch at other times, too – whenever there’s something we need to discuss.

How Long Will It Take To Process My Insurance Claim?

It depends, of course, on the magnitude of the catastrophe and the number of customers who have been affected. But your isure approved insurer move as quickly as is possible to investigate, estimate and process your claim. We know how important it is for you to start the recovery process, and we’ll be there to help.

Should I Start Making Repairs Before You Inspect The Damage?

We know you’re eager to start putting your home back together, but it’s best to wait until your insurer has conducted their first on-site inspection. The only thing you should do is protect your property from further damage, by covering broken windows, or gaps in the roof or exterior walls. That way, we can identify all the damages that may be covered by your policy, ensuring that you receive everything you’re entitled to.

What Else Can I Do If I Have Time Before My First Meeting With The Insurer Claims Representative?

If you can, start preparing a room-by-room inventory of damages and lost property. If you have the information, or remember it, include manufacturers’ names, model numbers, and purchase dates.

In The Event Of Major Catastrophe, What Should My First Step Be?

First and foremost, make sure everyone in your family is safe, and get medical care if anyone has been injured. Then, call isure Report a Claim at (905) 264-8550 / 1-877-51-ISURE (47873). Protect your property by sealing broken windows, putting tarps over cracks or openings in exterior walls or roof, and doing whatever else you can to prevent additional damage. Keep receipts for any materials you buy; those costs may be reimbursable.

My Tree Fell On My Next-Door Neighbour’s Roof. Does My Insurance Pay For The Repairs, Or Does My Neighbour’s?

You and your neighbor should both file a claim with your own insurers. Your isure certified insurer will investigate your claim and determine who might be responsible.

When I Go On Vacation, Are My Belongings Covered?

Yes, the same coverage that protects your belongings at home, protect them while you are away. Keep in mind that during the winter you must have someone visit you home every couple days. Another tip is regardless of the time of year, turn off the water and drain the pipes in your home before you leave.

What Do You Need To Show Proof Of Ownership For Stolen Property?

There is a basic concept in the insurance that your cannot insure what you do not own. To prove that you owned property you are claiming as stolen, you may provide purchase receipts, owner’s manuals or product packaging, appraisals, or photographs of the items in your home. Keep in mind that for theft there are special limits for a number of items including jewelry, fine arts and sport equipment. Higher limits can be purchase with a special rider.

What If I Don’t Have All The Information About My Loss Right Now? Should I Wait To File A Claim?

No. File your claim as soon as possible after your loss. Then, if you come across additional information that would help your isure-certified insurer claims representative with the claim, provide it to him or her at that point.

Because Of The Damage, My Home Isn’t Safe To Live In. What Do I Do?

Your safety is priority number one! If you purchased additional living expenses coverage as part of your policy, and a covered loss makes your home uninhabitable, your policy will cover a reasonable increase in living costs to maintain your normal standard of living. Some restrictions and limitations apply, so please consult your claims representative.

If A Hurricane, Tornado, Earthquake, Flood, Forest Fire Or Other Natural Disaster Has Damaged My Property, Is The Damage Covered By My Policy?

Hurricanes, tornados and forest fires are typically covered by your Homeowners policy. There is not earthquake coverage available on homeowners policies in Canada. Flood coverage is also not available, but some insurer are beginning to offer overland water coverage in certain areas.

Will I Be Covered If My Pipes Freeze?

Most policies provide coverage for damage from freezing pipes. If, however, the home is vacant, unoccupied, or under construction, there’s only coverage if you’ve taken care to heat the home or shut off the water and drain the system. If you are away during the winter heating season, you are required to have someone visit the home every couple days during your time away.

My Home Was Damaged By Burglars. Is The Damage Covered?

If you purchased dwelling coverage as part of your policy, the damage would be covered. To confirm this coverage, talk to your clams representative of isure broker.

Do I Need To File A Police Report For Property Damage Or Loss Due To Theft?

Yes. Reporting losses to the appropriate authorities is required by your policy.
Many people make the mistake of underestimating the value of their home contents. This mistake is easily made when you consider the amount of new items we purchase each year. Under-insurance can lead to heartache and inconvenience should the unexpected happen. Your isure broker is available to assist you with insuring your home contents.

Can I Choose Who Will Do Repairs To My Property?

Yes. Your claims representative will work with your choice of vendor or contractor.

What Actually Happens When You File A Homeowners Insurance Claim?

Home insurance is one of those things that everyone needs, but no one hopes to use. If you’ve experienced a property loss, whether by fire, water damage or theft, you know it can be stressful. As your Broker, it’s our job to guide you through the claims process; to help you achieve a fair settlement in a timely fashion; and to make the experience as painless as possible. Once you’ve had a loss, the first step is to report the loss promptly to us. We’ll ask you a few questions to better understand the events surrounding your loss and determine the severity of damage. If you have immediate needs, we’ll offer the appropriate assistance. It is your responsibility to do what you can to mitigate the loss. Simply put, this means you are expected to take immediate action for emergency repairs or tasks within your control, with resources available to you, to minimize further damage. Your insurance company will cover all reasonable expenses to prevent the loss from getting bigger. As your Broker, we’ll go over your coverage, your deductible and the impact the claim will have on your policy discounts or renewal terms. We will counsel you on the prudence of making a claim, taking into account the severity of the claim, the nature of the claim and your previous claims experience. To start the claims process, we will file a “Notice of Loss” with your insurer. An independent or company adjuster will then be assigned to your claim. The adjuster’s role is to oversee the process of putting you back in the position you were in prior to the loss (subject to your policy terms and conditions). The adjuster will investigate the cause of loss, confirm coverage and obtain estimates for professional services required under the claim. The adjuster will guide you through the paperwork and include you in the decision process of who will do the work and what services will be performed. At this point, a “Proof of Loss” will be presented for your signature. This legal form documents the loss as presented by you and states that the damages claimed are accurate. Once your insurer accepts the Proof of Loss, all work and services required under the claim will begin in a timely fashion (subject to the availability of products and services).

Will My Insurance Claim Be Covered?

It will depend on a number of factors: what coverage you purchased in your insurance policy, what caused the loss or damage, and what property was lost or damaged, to name a few. If you’re wondering if a particular loss or damage would be covered, contact your isure broker

What If My Claim Happens In The Middle Of The Night?

isure offers 24-hour emergency claims assistance.

Insurance Pricing

I Drive A Brand X Car, And I Believe Insurance Companies Automatically Target This Car For Higher Premiums?

No, a single brand of automobile or feature of the vehicle won’t determine the rates you pay. Your claim history, the vehicle’s value, the likelihood it will be stolen and repair costs are all considered by insurance companies when they calculate your rates.

I Have A Great Credit Score, Why Can’t I Get The Best Insurance Rates?

In Ontario, it is illegal for insurers to use credit rating for auto insurance, but with your permission they may use it for Home, Renters, or Condo Insurance.

How Can I Save On My Premium?

Firstly, having no tickets or claims helps! Other things to consider include: higher deductibles, and placing all your vehicles and your home policy with the same insurer. Most importantly, purchase your policy through an independent insurance broker offering you real choice…like isure!

Why Does My Car Or Home Insurance Premium Change Annually?

With car insurance, insurers constantly review their overall base premiums, and when required apply to the Financial Services Commission of Ontario (FSCO) for approval of premium increases or decreases for all their rates across the province. In addition, changes in your profile can change your premium (i.e. a new car, moving to a new area, tickets, an accident, or you may qualify for additional discounts).With home insurance, insurer will automatically increase your building limit to reflect inflation, and they may adjust their base premiums based on claims experience in your area.This can all vary from insurance company to insurance company.

What About Discounts?

Insurance companies offer discounts to try and attract the risk profiles they feel are profitable.Between all the insurance companies, there are many different insurance discounts offered, but some of the more common ones include: multi vehicle discount, age discounts, multi-policy discount, and retiree discounts, etc.

How Are Premiums Calculated?

Premiums are a very complex topic. Basically, insurers calculate different base rates for different risk profiles.These profiles include such variables as: where you live, your age, driving record, details about your car, how you use your car, and your driving history. Also, an insurer’s operating expenses, and their “loss experience” (how much they have paid out in claims for specific risk profile or paid out in general) will affect what premiums they charge.

Are Insurance Premiums Regulated?

Through the Financial Service Commission of Ontario (FSCO), the provincial government regulates automobile insurance. Insurance companies must seek FSCO approval before increasing or decreasing their overall rates (i.e. all their rates across the province).Other insurance policy premiums like home, and commercial insurance are not regulated.

isure Administration

I Have Many Questions And I Would Rather Go Through Them With A Real Live Person. How Can I Reach You?

Call: (905) 264-8550 / 1-877-51-isure (47873). Our Customer Service Brokers are available by phone weekdays from 9-8 and Saturdays from 10-4.

isure Commercial Insurance

Are You Exposed To Personal Liability When You Get Involved In A Cause Or Do A Business Favour?

Volunteers involved with fundraising, whether for organized charities, minor league sports teams, or special causes such as helping a family with emergency expenses, are especially vulnerable. Even people chipping in some support on a friend’s business could have issues. What if during the course of the fundraising event you inadvertently cause bodily injury to a third party, and you are named in a lawsuit? Bodily Injury claims are potentially serious and can involve significant amounts of money. Where would you look for legal assistance? Before volunteering, we recommend you confirm the organization has a general liability policy. Typically, this policy covers Board Members and employees, but not necessarily volunteers. If this is the case, ask if coverage can be extended to volunteers. Where do you look for protection if the organization does not have a liability policy or does not include coverage for volunteers? If you have a Homeowners, Condo or Tenants package, you automatically receive liability protection for most property damage and bodily injury claims arising out of your personal actions anywhere in the world. However, if you operate or use any motorized vehicle, trailer or watercraft in your charitable activities that does not belong to you, make sure the owners have insurance and have provided you with consent. Personal injury claims are a different matter. Personal injury claims deal with libel, slander, defamation of character or invasion of privacy rights. If you inadvertently cause personal injury to an individual while volunteering, your Homeowners, Condo or Tenants liability policy will not likely cover you. Instead, a Personal Umbrella Liability Policy may be your best option. Personal Umbrella policies cover this specific exposure and provide higher liability limits over your Automobile Personal Liability, Watercraft and ATV/Snowmobile policies. A Personal Umbrella can also protect you from damages caused by an act or omission by you as an officer or member of a Board of Directors or any Non Profit corporation or organization. Remember, all policies are different. If you need more information, advice, or would like us to review your policy to make sure the coverage fits your situation, simply call us. We’re on your side.

I Volunteer On A Number Of Boards, Am I Exposed To Any Risks?

There are tens of thousands of non-profit voluntary organizations and charities in Canada. You may be involved in a local sporting association, registered charity, religious group or foundation as a volunteer, director or board member.If this is the case, you should make sure your organization carries sufficient Directors and Officers Liability (D & O) coverage to protect its Volunteers or paid Board of Directors from possible liability claims. Without this protection, you could be held personally liable for claims made against your organization. With lawsuits on the rise and damage rewards increasing, it’s more crucial than ever to safeguard you and your fellow directors and officers from allegations of wrongful acts including negligence, errors or omissions and breach of trust. Liability insurance protects against these threats, whether they have merit or not. Organizations have an obligation to protect its volunteers as much as possible from risk to safeguard the organization’s quality of service, reputation and volunteer management expertise. However, it’s up to you to make sure the organization you’re involved with has proper protection for its volunteers.

What If I Operate A Home-Based Business?

Many home-based businesses are either underinsured or uninsured because the owners thought their business activities were covered under their homeowners policy. If you run a business out of your home, don’t automatically assume your Homeowner’s, Condo or Tenants policy has you covered. It doesn’t. In fact, unless your insurance company is aware of your home-based business, you may even void your home policy. As a business owner, you’re exposed to insurance risks that aren’t covered by your homeowner’s policy.

  • If your computer is stolen, you may find that it’s not covered by your homeowner’s policy because business property is excluded;
  • If a delivery person slips and falls when delivering a package, you could be sued and find out you’re not covered for injuries associated with business deliveries;
  • If your house burns down, you may find that your fire coverage is void because you didn’t tell the insurance company that you were using your home for business.

Fortunately, it’s easy and affordable to protect yourself and your business by adding a Home-Based Business extension to your property policy. For most home-based businesses, this extension is all you need to protect your property and cover any liability exposure arising from your home business. Call us to get started. For financial professionals, salespeople or providers of specialized services, you may be exposed to different risks. We’ll take the time to explain your options and make sure you get the best protection at a competitive price.Your business is more than a job; it’s part of your life. Even a small home operation needs protection against the risks of doing business. Call us to make sure you are properly protected.Fortunately, it’s easy and affordable to protect yourself and your business by adding a Home-Based Business extension to your property policy. For most home-based businesses, this extension is all you need to protect your property and cover any liability exposure arising from your home business. Call us to get started. For financial professionals, salespeople or providers of specialized services, you may be exposed to different risks. We’ll take the time to explain your options and make sure you get the best protection at a competitive price.Your business is more than a job; it’s part of your life. Even a small home operation needs protection against the risks of doing business. Call us to make sure you are properly protected.

I’m About To Sign A New Client But The Contract Requires Me To Have Specific Insurance Coverage

We can help. Our general & professional liability coverage satisfy most standard contract insurance requirements.Professional Liability Insurance, also called errors and omissions insurance, protects you and your business from claims regarding negligent performance of your professional services, and will defend you even if you haven’t made a mistake, but are faced with unfounded accusations by a client. isure tailors professional liability coverage to your specific business needs and offers policy limit options up to $2,000,000. Higher limits can be considered upon request, if required by contract.General Liability Insurance protects your business from third party claims for bodily injury, associated medical costs and damage to someone else’s property. Most contracts require at least $1,000,000 worth of general liability coverage. isure offers policy limit that can meet most contracts.Additional Coverage- isure also offers commercial owners policies and employers liability insurance that are often required by client contracts.Your contract might also require the following:

  • Additional insured
  • Waiver of subrogation
  • Acord insurance certificate
  • ISO form
  • Primary & non-contributory clause
  • Broad form contractual liability

What Do I Need To Get A Professional Liability Insurance Quote?

The quote and buy process is very simple. We’ll ask you for some basic information about your business and services and may require an application be completed. You’ll also be asked what risk management practices you currently use. Why? Well, we like to give our best rates to businesses that actively try to reduce their chances of being sued.

What Types Of Businesses Can Buy Professional Liability Insurance?

isure provides coverage for many types of professional services businesses including IT consultant insurance, marketing consultant insurance, and business consultant insurance. However, isure also insures construction, retailers, hospitality and restaurants, health industries, graphic designers and interior designers, and offers many other types of professional business insurance. If you don’t see your specific occupation on this list, visit our isure – Types of Customers page or contact us to find out if we can provide professional liability coverage for your business.

Why Do I Need Professional Liability Insurance?

You often run extremely important and complex projects for your clients that they may not fully understand. Professional liability insurance is especially important for businesses like IT/technology consultants, business consultants and marketing consultants for whom incorrect advice or a failure to perform professional services could lead to a lawsuit. Even if you haven’t made a mistake, you can still be sued. A general professional liability insurance policy from isure will cover legal fees, protecting you and your business from potentially crippling costs.
You may also want toprotect your business from another person or business’s claims of bodily injury, associated medical costs, damage to property and defamation suits. Additionally, you may also need to protect your:

  • Directors and Officers against lawsuits and negligent acts
  • Online assets from cybercrime
  • Business from prolonged periods of interruption
  • Against dishonesty of your employees
  • Office equipment and assets
  • Hired or non-owned vehicles

Check out isure Types of Customers Commercial Insurance for coverage topics and advice for your specific industry or contact an online isure broker directly.

Are You Responsible For Your Contractor’s Or Sub-Contractor’s Accidents?

Your contractor should have Workers’ Compensation coverage for all the people on the job. If they don’t, you could be at risk if a worker is injured on your project. Don’t just take the contractor’s word — ask to see a certificate. If you do the work yourself or plan on acting as your own general contractor and hire others to do the work, talk to us to make sure you are properly protected against damage or injuries suffered as a result of your project. While most repair or renovation work will not require changes to your homeowner’s policy, there are some coverage restrictions you should be aware of. If building materials stored on your property are stolen, they are not usually covered. In addition, if the building is under construction there may be no coverage for vandalism or malicious acts. Water damage is also restricted, especially if it is during the usual heating season. If your property is going to be vacant during the renovation, let us know so that your coverage does not lapse. Remember, tell us about your renovation plans before the work starts. We’ll help protect your most valuable asset.

Can Your Business Survive Crime?

Crime losses are a major contributor to business failure. Whether it’s robbery, burglary, theft of money and securities, computer fraud, or employee dishonesty, we can tailor crime insurance coverage to meet your specific needs. Crime insurance is actually a collection of insurance agreements that relate to the taking of money, securities and other property from a business or organization. It’s a fact. Canadian employees steal approximately 20 billion dollars per year in money, securities, stock and other property. One crime policy known as Comprehensive Dishonesty, Disappearance and Destruction Policy (3D), contains five insuring agreements that can be purchased individually, as a group, or in any combination.These agreements are typically divided between losses that take place “inside” the business premises and losses that occur “outside” the business premises and can include employee dishonesty, forgery, theft, robbery and holdup, burglary and fraud, as well as a host of other crimes. If your business or organization has employees and/or handles cash, securities or other property, online or offline, you likely need crime insurance. Call us to learn how we can protect your business from fraud, theft, forgery and more. We’ll take the time to understand your business needs and make sure you get insurance that fits.

Business Interrupted? Now What?

Let’s say you own a restaurant and suffer a fire loss. You are forced to close for two months to make repairs and then you find it takes another two months before your business returns to its normal level. How can you protect your property and your business? In this situation, your Property policy pays to repair the building and replace your contents. Your business losses are covered depending on the type of Business Interruption Insurance you’ve chosen. If you have Gross Profits Insurance, your loss of income is paid while closed for repairs and while you rebuild your business to its original level up to the limit of coverage over a specified period. Gross Earnings Insurance only covers the income lost during the time required to repair the premises. If you own rental income property, you also have two choices for Business Interruption Insurance. Gross Rentals Insurance acts on the same basis as Gross Profit Insurance. If your apartment building suffered a fire, your Gross Rentals Insurance will pay for the loss of income during the repair period and for lost income during the time it takes to rent all of the damaged apartments up to the limit of coverage. Whether your business is retail, restaurant, manufacturing or rental properties, isure can offer the appropriate Business Interruption Insurance to protect you from loss of income. Call us to get started.

isure Other Insurance

If A Water-Skier I’m Towing With My Boat Is Injured Due To The Way I Drive It, Will The Policy Provide Coverage?

There is liability and medical payment coverage available as long as you weren’t in a sanctioned ski competition, and operating the boat legally.

What About Boating Insurance? Will The Policy Cover If I’m Towing A Boat And Trailer And They Come Loose From The Car And Cause An Accident?

Your isure auto policy will provide liability on the auto, boat, and trailer for any bodily injury or property damage for which the driver is found liable. Boat insurance will cover physical damage to the boat and trailer.

Why Would I Consider A Personal Umbrella Liability Policy?

To name a few…

  • Anyone who owns a home, condo, cottage or rental property should have one.
  • Anyone who owns an automobile, a boat, snowmobile or ATV should have one.
  • Anyone who has a swimming pool, trampoline or other recreational assets that may cause accidents or injury
  • Anyone who does volunteer work or serves on a Board of Directors for non-profits should have one.
  • And, anyone who travels outside of Canada should have one.

This can be important coverage if you accidentally injure someone or damage their property. As stated above, lawsuits are growing trends. Not only are there more of them, but also the amounts being sought are getting higher and higher. Many people assume their auto or home insurance will provide all the liability protection they need, but that’s not necessarily true. If you are faced with a lawsuit that exceeds what these policies provide, a Personal Umbrella policy can provide the extra protection you need. Personal Umbrella liability insurance can also protect you against risks not covered under your auto or home policies such as libel, slander, defamation of character, false arrest and wrongful conviction. The more you own, the more exposure you have for a claim against you for injury
to others and damage to their property. This important coverage is available at a very moderate cost. That’s why we recommend everyone have a Personal Umbrella liability policy. Call your isure broker to get started.

From Cabin To Cottage To Seasonal Home… Does My Insurance Coverage Cover Those Too?

It wasn’t so long ago that families enjoyed summer living at their rustic cabins and cottages. Wood frame dwellings with screen doors that usually didn’t keep the mosquitoes out. Today when people plan a weekend or vacation at the family cottage, it is much different. Simple “get-away” locations have turned into second homes – fully winterized properties with modern kitchens, state-of-the-art appliances, big screen TV’s with satellite dishes, hot tubs, and more. If this sounds familiar, you have to ask…“Has your insurance coverage kept pace withthe increased replacement value of your property?”For many cottage owners, improvements, renovations and additions have taken place over several years. With each upgrade, has come new furniture, electronics, and other personal property. Now, with real estate inflation and material and rebuilding costs rising, it is easy to see how your insurance coverage could fall behind. Don’t wait for a loss to find out you are under-protected. Take a moment and consider these questions.

  • Can your seasonal dwelling be rebuilt for the amount you have it insured for now?
  • In the event of a total loss, do you have enough contents coverage to replace
    all of your personal possessions and assets.

Today you can get insurance for seasonal properties that’s as simple as basic fire coverage or as comprehensive as the coverage you have on your “principal residence”. Call us to review your cottage coverage needs, and we’ll make sure you get “insurance that fits!”

My Car Isn’t Listed. Can I Still Get A Quote?

Absolutely. While our online quotes engine does not provide quotes for specialty or classic cars, one of our isure brokers will be happy to discuss coverage with one of our specialty insurers.

Can I Get A Quote Online For Motorcycle Insurance Or Insurance For Other Recreational Vehicles?

Currently, isure does not currently offer online quoting for motorcycle insurance or recreational insurance. For a quote, please contact your isure broker.


How Can I Pay For My Insurance?

Each insurer offers various payment plan options. From automatic monthly payments from your bank account to 3 payments, to credit cards, to electronic bill payment. isure can offer a number payment options to meet your need. Let us know if a specific payment plan is important to you, and we will find the right company for you.

Will I Have To Pay A Down Payment?

Many insurance companies offer payment options that may or may not require a down payment. If your insurance company requires a down payment to accompany your application for insurance, the amount required is normally equivalent to 2 months premium. This down payment is then deducted from your total balance owed with the remainder being spread out over your remaining installments. Please check with your isure broker for your insurance company payment options.

How Do Insurance Payment Installments Work?

Several options to pay your insurance policy premium exist with the most common option being the monthly payment plan. The monthly payment plan does not always mean you will have 12 payments over 12 months. Depending on your insurance company, your premium may be spread over anywhere from 9, all the way up to 12 installments.It is usual for an insurance company to charge a nominal service fee (1.3% for auto) of your premium to offset the cost of spreading the premium over several installments. You can save this fee by choosing to pay your premium in one lump sum at the start of your policy term. Check with your isure broker on what payment options are offered by your insurance company.

Can My Monthly Withdrawal Date Be Changed?

The ability to change your monthly withdrawal date depends on your insurance company. Many companies allow you to change your withdrawal date but may require advance notice of up to 14 days prior to your next withdrawal to make the change. Some companies will allow you to choose any day of the month, others may only offer you a selection of days to choose from and some companies are unable to change your withdrawal date until your next renewal. Contact your isure broker for specifics on how your insurance company handles withdrawal date changes.

I Just Changed Banks Or Have Opened A New Account At The Same Bank, What Do I Do?

If you have changed your account but remain with the same bank, all you need to provide your isure broker is a new void cheque or preauthorized debit form (PAD) that’s available at your bank.If you have changed banks entirely and have moved from one to another, then in addition to a new void cheque or PAD form, you may be required to sign another form providing your insurance company with permission to begin withdrawing your monthly payments from your new bank. Contact your isure broker with your bank change request and your broker will advise you if another form requires your signature.

What Happens If I Miss My Payment Multiple Times?

Typically the insurance company will only allow you to miss two payments within a policy term. In the event a third payment is missed the insurance company may not allow you to make a payment to reinstate your policy. If allowed, then it is likely you will be asked to pay the remaining balance owing on the policy in full by certified funds (cash, certified cheque, money order or bank draft). If the insurance company decides not to reinstate your policy, you will still be responsible for paying the outstanding balance owed in order to avoid your account being sent to a collection agency. A cancellation due to non-payment of premiums may affect your ability to secure insurance, increase your premium and may limit your payment options. It is important to ensure that you remain current on your insurance payments. Please contact isure and speak with one of our billing specialists if you are encountering any payment issues.

What Happens With My Payments At My Next Renewal?

Most of our insurance companies require a down payment of 2 installments when you first set up insurance with isure. The remaining balance is spread out over the rest of your policy term. Sometimes the installments will end 1 month early and it will appear that there are no more payments coming out on the “last” month of your policy. What’s important to know is that the insurance company will issue a renewal for you automatically and get you an even 12 payment installment plan for your next year’s policy. But they will start charging this in advance of your renewal (the month before) so you will actually have a continuous flow of monthly installments, without a gap from one year to the next. In the event you decide not to renew your policy, the installment you paid in advance for the renewal will be refunded back to you.Example: Policy starts January 1, 2017 and expires on January 1 2018; your last payment for this term will be on November 1, 2017. Your renewal term of January 1, 2018 to January 1, 2019 will have a first withdrawal scheduled for December 1, 2017. In event you do not renew the policy on January 1, 2018 then your payment taken on December 1, 2017 will be refunded back to you.

What Happens If My Monthly Payment Comes Back NSF (Non-Sufficient Funds)? What Are My Options? Am I Still Insured?

Most importantly, yes, you are still insured. The insurance company will charge you a NSF charge and send you a registered cancellation letter notifying you of the cancellation date. Generally, you would have 30 days before the policy gets cancelled. Sometimes, the insurance company will ask you to send in a double payment, so please read the registered letter carefully. If you make up the payment prior to that date, then your policy should be re-instated and coverage should continue. Always check with a licensed broker to ensure your policy is re-instated and you are still covered.Other important things to consider: Some insurance companies will automatically try to take out the missed payment again within 3-5 business days. Please check with one of our staff members if this is the case with your insurance company. If the payment is missed on the second attempt, the insurance company will charge you a NSF charge and initiate the registered cancellation letter procedure as described above.

If I Get Cancelled For Non-Payment, What Will That Do To My Insurance History?

A cancellation for non-payment is a rateable factor on your insurance premiums and could raise your rates significantly on a new policy. If you have more than one cancellation for non-payment, you will most likely have to pay for a new policy in full up front, as you would no longer qualify for monthly payments. Please also keep in mind that any outstanding balance owing will be sent to collections by insurers, which will affect your credit rating.

Business Interrupted? Now What?

Let’s say you own a restaurant and suffer a fire loss. You are forced to close for two months to make repairs and then you find it takes another two months before your business returns to its normal level. How can you protect your property and your business? In this situation, your Property policy pays to repair the building and replace your contents. Your business losses are covered depending on the type of Business Interruption Insurance you’ve chosen. If you have Gross Profits Insurance, your loss of income is paid while closed for repairs and while you rebuild your business to its original level up to the limit of coverage over a specified period. Gross Earnings Insurance only covers the income lost during the time required to repair the premises. If you own rental income property, you also have two choices for Business Interruption Insurance. Gross Rentals Insurance acts on the same basis as Gross Profit Insurance. If your apartment building suffered a fire, your Gross Rentals Insurance will pay for the loss of income during the repair period and for lost income during the time it takes to rent all of the damaged apartments up to the limit of coverage. Whether your business is retail, restaurant, manufacturing or rental properties, isure can offer the appropriate Business Interruption Insurance to protect you from loss of income. Call us to get started.

The isure Difference

Does isure Really Provide A Better “Human Touch” Than The Rest Of The Industry?

Our service teams are divided into smaller groups of 2 to 3 brokers. All team members are all experienced independent insurance brokers. Through our parent company, many of our staff have worked in our service team for over 10-years. Our staff takes the time to speak with clients, and we often receive praise from customers on how comfortable they are dealing with our service staff.

Are isure And Its Parent Company, isure Insurnace Inc. Fully Independent?

Yes. At isure, we believe that to offer the consumer the full benefit of the brokerage system, the brokerage must be completely independent of the insurance companies it represents.

Is There One “Cheaper” Insurance Company?

The answer is “NO”. While many of the direct insurance companies would want you to believe they are, the fact is insurance is a very complex product.Premiums on auto insurance will vary by postal code; make, model or year of the vehicle; age of drivers; driving history and experience; just to name a few. Premiums charged are greatly influenced by the amount of claims an insurance company pays out to policies holders across the province and country. At isure, we compare rates offered from our extensive list of insurance companies to find the best solution for you.We differentiate ourselves by being super-competitive on value by providing more choices, a human touch, digital speed and broker knowledge & expertise.

What Is The Advantage Of Using isure Vs. A Direct Insurer Or Online Insurance Quoting Site?

We consider ourselves, in most cases, your best insurer option.Beyond competitive prices, which we know you value first, we pride ourselves as the market leader on 6 important criteria:

  • more insurance choices and options – independent, wide selection and customized for you
  • human touch – easy-to-deal-with, no nonsense company with a more satisfying customer experience
  • digital speed – faster service, enabled by technology
  • rethinking insurance – always a number of innovative steps ahead of our industry to ensure you get the benefit
  • great value – making a difference on how much protection you get for how much you pay
    deep knowledge and expertise – licensed brokers who can help you through the process, even when it makes us less money

Check out our isure difference that stacks up what we do vs. our leading competitors with our isure difference.