Report a claim

In business and insurance,
one size does not fit all!

isure – We’re here for you when you need us most.

From our initial response to getting your claim processed, we’re here to provide you fast, friendly and efficient customer service.

24-hour claims service

For service — 24 hours a day, 365 days a year — call our Toll Free number: 1.877.51.isure

Or if you are reporting a car accident, and are required to report it through and accident reporting Center, here is a list of Accident reporting centers across Ontario:

29 SPERLING DRIVE, P.O. BOX 188 BARRIE, ONTARIO L4M 6K9
Telephone: 705-797-4862
Fax: 705-726-4628
Email: [email protected]
Monday to Friday: 9:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 12 Noon - 8:00 PM
The Barrie Center is located within the Barrie Police Station at 29 Sperling Drive. Take Bayfield Street to Cundles, North on Cundles, past St. Vincent to Sperling (behind Zehrs Plaza).

1001 BRYDGES STREET LONDON, ONTARIO N5W 2B5
Telephone: 519-659-4300
Fax: 519-659-1592
Email: [email protected]
7:00 AM - 11:00 PM 7 Days A Week
The London Reporting Center is well positioned within the heart of the city, near all major truck routes and convenient to Highway 401. From the east - Highbury Ave, turn onto Brydges, go to end of street From the north - south on Egerton turn left at Brydges. From the south - north on Egerton turn right at Brydges. From the west - Florence St turn right at Egerton then left at Brydges.

Telephone: 613-482-8298

93 DUNDAS STREET EAST BELLEVILLE, ONTARIO K8N 1C2
Telephone: 613-967-1700
Fax: 613-967-8543
Email: [email protected]
Monday - Friday 9:00 AM -5:00 PM
Saturday 10:00 AM - 4:00 PM
The Belleville CRC is conveniently located within the Belleville Police Station at 93 Dundas Street East on the south side between Church and George Street

344 ELGIN STREET BRANTFORD, ONTARIO N3T 5T3

Telephone: 519-752-2002
Fax: 519-752-7910
Email: [email protected]
Monday - Friday 11:00 AM - 7:00 PM
Saturday 10:00 AM - 4:00 PM

24 THIRD STREET CHATHAM, ONTARIO N7M5K5
Telephone: 519-355-1937
Fax: 519-355-0556
Email: [email protected]
Monday - Friday 9:00 AM - 5:00 PM
The Chatham-Kent Collision Reporting Centre is located within the Police Station, at 24 Third Street between King Street West and Wellington Street West.

340 PITT STREET CORNWALL, ONTARIO K6J 3P9
Telephone: 613-930-7458
Fax: 613-930-7457
Email: [email protected]
Monday - Friday10:00 AM - 6:00 PM
From the 401, take the Brookdale Avenue exit South, turn left on 9th St., proceed East to Pitt St., turn right and go to 340 Pitt St., at the Police Station

650 Rossland Rd E, Whitby, ON L1N 9G5
Telephone: 905-668-4157
Fax: 905-668-4650
Email: [email protected]
Monday - Friday 7:00 a.m. to 9:00 p.m.
Actions to be taken by all drivers before attending a Collision Reporting Centre:
Upon the citizen's arrival at the centre, a trained professional staff member will help them complete the collision report, direct them to police personnel as needed, photograph the damage to the vehicle, and offer them the opportunity to contact their family, broker or insurance company directly — a one stop service opportunity.

160 CLAIR ROAD WEST GUELPH, ONTARIO N1H 4C6
Telephone: 519-829-4444
Fax: 519-829-4443
Email: [email protected]
Please call

155 KING WILLIAM ST. HAMILTON, ONTARIO L8N 4C1
Telephone: 905-521-1600
Fax: 905-521-0626
Email: [email protected]
Monday - Friday: 8 AM - 8 PM
Saturday - Sunday: 11 AM - 7 PM
Exit 403 at Main Street East, to John Street and turn left. Follow to King William Street and turn right, to 155 King William Street on the left hand side.

2825 KING STREET EAST HAMILTON, ONTARIO L8G 1J6
Telephone: 905-560-0510
Fax: 905-560-0509
Email: [email protected]
Monday - Friday:Monday - Friday 10 AM - 6 PM
Take Centennial Parkway (Highway 20) to King St. E. Turn west on King St. E. The Hamilton East Police station is on the north side, approximately two hundred meters from Centennial Parkway.

400 Rymal Road East HAMILTON, ONTARIO L9B 1C2
Telephone: 905-385-2426
Fax: 905-385-2567
Email: [email protected]
Monday - Friday: 10 AM to 6 PM
From the 403/6-go east on the Lincoln M. Alexander parkway to the Upper Wentworth exit, turn south (right) until you reach Rymal RD East. At this intersection turn West (right), we are on the left INSIDE the Mountain Police Station. From the QEW take the Red Hill Valley Parkway, it will turn into the Lincoln M. Alexander parkway take the Upper Wentworth exit. Turn south (left) and follow that until Rymal RD E. At this intersection turn West (right), we are on the left hand side INSIDE the Mountain Police Station.

705 DIVISION ST KINGSTON, ONTARIO K7K 4C2
Telephone: 613-540-6653
Fax: 613-540-6652
Email: [email protected]
Monday - Friday: 10:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
1.9 Kilometers South of Highway 401 , 2 Kilometers North of Highway 2 on Division

4600 Dixie Road, south of Eglinton
Telephone: 905-453-3311
Please call
Actions to be taken by all drivers before attending a Collision Reporting Centre:
- If personal injuries are involved, call 911
- Call the police or attend a Collision Reporting Centre located at any
Mississauga Police Station (list below)
- Have your insurance policy number available
- Obtain names and particulars of all drivers, injured parties, witnesses and police
- Do not discuss responsibility or fault
- Do not authorize repairs until you have spoken with your insurance adjuster
- Report the claim as soon as possible to your insurance company

3030 Erin Mills Parkway, near Dundas St. West
Telephone: 905-453-3311
Please call
Actions to be taken by all drivers before attending a Collision Reporting Centre:
- If personal injuries are involved, call 911
- Call the police or attend a Collision Reporting Centre located at any Mississauga Police Station (list below)
- Have your insurance policy number available
- Obtain names and particulars of all drivers, injured parties, witnesses and police
- Do not discuss responsibility or fault
- Do not authorize repairs until you have spoken with your insurance adjuster
- Report the claim as soon as possible to your insurance company

135 PRINCESS ST. WEST NORTH BAY, ONTARIO P1B 8J8
Telephone: 705-497-1600
Fax: 705-497-9425
Email: [email protected]
Monday - Friday: 9 AM-5 PM Sat. - 10 AM - 4 PM
East on Cassells St to Princess St, and turn right (south). The Centre is located in the Police Station, 135 Princess Street West, beside the fire hall.

113 Toryork Drive, North York, Ontario M9L 1X9
Telephone: 416-745-1600
Fax: 416-745-1606
Email: [email protected]
6:30 AM - 1:30 AM, 7 days a Week
Rules of reporting:
- The concept of self reporting collisions is the main function of the Collision Reporting Centres.Drivers involved in property damage collisions MUST report within twenty four hours to a Collision Reporting Centre, where a police officer inspects the vehicle damage.
- The driver then completes a simplified government collision report form which is checked by a police officer. Once the reports are completed, drivers may make use of the Insurance Services offered at the Centres. Insurance providers can be contacted by phone at the site. This allows for the timely reporting of the collision to the insurance provider and an early resolution of the claim process.

66 PETER STREET SOUTH ORILLIA, ONTARIO L3V 5B1
Telephone: 705-329-1643
Fax: 705-329-3279
Email: [email protected]
Monday - Friday:9:00 AM - 5:00 PM
The Orillia Reporting Center is located within the O.P.P. Detachment Offices at 66 Peter Street South. Take Hwy 11 to Coldwater Rd, along Coldwater Road East to Peter St. Go South on Peter St to # 66. From Beaverton, follow Hwy 12 North until it becomes Atherley Road/Front Street. Continue to Colborne Street. Turn left (West) on Colborne to Peter St, then left on Peter St to # 66. From the Coldwater Area. Follow Hwy 12/Coldwater Rd to Peter St, Right on Peter St to # 66.

922 2nd AVENUE WEST OWEN SOUND, ONTARIO N4K 4M7
Telephone: 519-371-6886
Fax: 519-376-1669
Email: [email protected]
Monday - Friday: - 10 AM - 6 PM
In the Police Station, 922 Second Avenue West, Owen Sound , ON N4K 4M7

Peel Regional Police Headquarters
7750 Hurontario Street Brampton, Ontario L6V 3W6
Telephone: 905-453-3311
Monday - Friday: 8:00 AM to 6:00 PM Saturday: 10:00 AM to 2:00 PM
Individuals attend the Records Services Reception Desk to obtain a copy of a Motor Vehicle Accident Report for insurance purposes, which they have been involved in.
A Peel Regional Police Record Services request form "D" is required. The form is available in the lobby of Headquarters. Service is normally provided to the applicant at the time of request, pending the availability of the Accident Report.
Applicants will be required to produce two pieces of valid, government issued identification. At least one piece must include a photograph; i.e. passport, driver's licence, etc.
SERVICE FEE $48.00
We currently accept Cash, Debit Cards, MasterCard and VISA.

500 WATER STREET PETERBOROUGH, ONTARIO K9J 7Y4
Telephone: 705-741-4400
Fax: 705-741-4485
Email: [email protected]
Monday - Friday: 10:00 AM - 6:00 PM
Saturday - 10:00 AM - 4:00 PM
Located in the Peterborough Police station 500 Water Street, at the corner of McDonnel & Water, 50 meters East of City Hall (500 George St). From Hwy 115: Exit The Parkway at Lansdowne, East to George St, North on George Street, merging to Water Street.

580 SECOND LINE EAST SAULT STE. MARIE, ONTARIO P6B 4K1
Telephone: 705-253-1600
Fax: 705-253-9608
Email: [email protected]
Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Noon - 4:00 PM
Located near the intersection of Great Northern Road and Second Line East at 580 Second Line East, in the lobby of the Sault Ste. Marie Police Services building.

1200 BALMORAL STREET THUNDER BAY, ONTARIO P2B 5Z5
Telephone: 807-345-1617
Fax: 807-345-1626
Email: [email protected]
Monday - Friday:10:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM

185 SPRUCE STREET SOUTH TIMMINS, ONTARIO P4N 2M7
Telephone: 705-360-8710
Fax: 705-360-8711
Email: [email protected]
Monday - Friday: 9:00 AM - 5:00 PM
Conveniently located in the new Timmins Police Station. Take Algonquin St (Hwy 101) to Spruce Street South, to the Police station at 185 Spruce St. South. Watch for street signs directing you the Police Station. Spruce runs south of off Algonquin. The Police Station is near the Northland bus depot and the Timmins Library.

39 Howden Road, Scarborough, ON M1R 3C7
Telephone: 416-701-1600
Fax: 416-701-1605
Email: [email protected]
24 Hours a Day, 7 days a Week
Rules of reporting
- The concept of self reporting collisions is the main function of the Collision Reporting Centres.Drivers involved in property damage collisions MUST report within twenty four hours to a Collision Reporting Centre, where a police officer inspects the vehicle damage.
- The driver then completes a simplified government collision report form which is checked by a police officer. Once the reports are completed, drivers may make use of the Insurance Services offered at the Centres. Insurance providers can be contacted by phone at the site. This allows for the timely reporting of the collision to the insurance provider and an early resolution of the claim process.

615 DUNDAS STREET WOODSTOCK, ONTARIO N4S1E1
Telephone: 519-539-6026
Fax: 519-539-8932
Email: [email protected]
Monday - Friday: 10:00 am - 6:00 pm
In the Police Station at 615 Dundas (north of the 401, take Norwich exit North from highway) The Centre is at Bay & Dundas, between Wilson and Mill Streets.

9350 Yonge Street, Richmond Hill, Ontario L4C 5G2
Telephone: 1-866-876-5423
Fax: 905-780-7514
Email: [email protected]
Monday - Friday: 7:00 AM - 9:00 PM
Saturday: 8:00 AM - 3:00 PM
Closed Sunday and Holidays
Actions to be taken by all drivers before attending a Collision Reporting Centre:
- If it is safe to do so, remove vehicles from roadway.
- Exchange information with the other involved parties. (Names, drivers license #, addresses, phone numbers, insurance and vehicle particulars).
- If any, obtain names and phone numbers of independent witnesses.
- Attend with your vehicle at the CRC in the area which your accident happened. You must call police when accident happens. Toronto: 416-808-2222; York Region: 905-830-0303
- BRING YOUR DOCUMENTATION with you to the CRC (Driver's license, ownership and insurance etc.)

Please note: While we strive to keep the isure.ca site current, please call to confirm location and hours of operation. For a complete list of provincial sites please visit Accident Support Services International Ltd.

What is the Insurance Claims Process?

Step 1: Report the Claim

The first step is to notify your isure broker about the accident or incident as soon as possible. Provide as many details as you can, including the time, date, location, and any other relevant information. The more details you provide, the easier it will be for your isure broker to guide you through the process, as well as start and complete your claim efficiently.

Step 2: Claims Investigation

Once your claim is filed, an insurance adjuster will be assigned to investigate. They will assess the damage, gather statements, and identify all parties involved. This step ensures that the insurance company has a complete and accurate picture of what happened. This is why you need to take as many photos at the scene of the accident (if possible) and note all vital information of all parties before submission.

Step 3: Policy Review

After the investigation, your insurance provider will review your policy to determine what is covered. This includes checking for any exclusions, limits, and your deductible amount. This review ensures you understand exactly what parts of your claim are eligible for coverage.

Step 4: Damage Assessment & Expert Involvement

To determine the extent of the loss, your insurer may hire appraisers, contractors, or other specialists to assess the damage. These experts will help estimate repair costs, replacement values, and any additional expenses. This step ensures that all necessary repairs are thoroughly and adequately addressed.

Step 5: Claim Settlement & Payment

Once the claim is approved, your insurance company will issue payment according to your policy’s terms. This payment can be used to cover repairs, replacements, or other eligible expenses—bringing your claim to a close and helping you return to normal. Read our blog for more information if your claim is denied.