Our Privacy Policy

Updated June 2026

Your Privacy at isure

At isure, protecting your personal information is a responsibility we take seriously. As a licensed Ontario insurance brokerage, we are committed to full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law governing how businesses collect, use, and disclose personal information.

This policy clearly outlines what information we collect, why we collect it, how we use it, and with whom we may share it. We collect only the information necessary to match you with suitable coverage, and we are committed to using and sharing your data only in ways you would reasonably expect.

What type of information do we collect from our clients?

Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you:

• Basic information, such as your name, address, telephone and fax numbers, e-mail address, birth date and marital status
• Claims history
• Credit and past payment records
• Driver’s record
• Details about your property, such as the value of your home and its contents
• Medical information, including any condition that may affect or impair your ability to operate a vehicle
• Employment information

We may obtain this information from:

• You
• Insurance companies
• Other insurance brokers or agents
• Credit organizations
• Motor vehicle and driver licensing authorities
• Financial institutions
• Medical professionals

Why do we collect this information?

When you first become an isure client, or whenever you acquire or renew a product from us, it is mandatory that we collect some of your personal information. Common purposes for this include:

• It enables us to acquire or renew an insurance policy for you
• It helps us assist you and assess your ongoing needs for insurance
• It also helps us assess your need for other products, such as financial products, and to offer them to you
• Ensures your information is accurate and updated
• Protects us both against error or fraud

Who do we disclose your personal information to?

For many of the purposes identified above, we will need to share your personal information with other parties, including:

• Insurance companies
• Other insurance brokers or agents
• Credit organizations
• Professionals working with us, such as adjusters or lawyers
• Financial institutions (banks)
• A group, business, or organization with which we have a commercial relationship
• Third-party service providers

How does isure protect your personal information?

To protect your personal information and your right to privacy, we will:

• Not collect, use or disclose your personal information for any purpose other than those that we identify to you
• Keep your personal information only for as long as we need it to fulfill the stated purpose, or as required by law
• Maintain your personal information is as accurate, complete and up-to-date as possible
• Safeguard your personal information to the best of our ability
• Respond to any request you may make to access or correct the personal information we hold about you
• Obtain the appropriate consent from you for the collection, use or disclosure of your personal information

Privacy Internet Communication

As the privacy of communication over the Internet cannot be guaranteed, we do not assume any responsibility for any harm, loss, or damage that might occur by the sending of personal and confidential information.

Search Engine Access & Permissions

We permit Google and other major search engines to scan and index our website to enhance discoverability and improve our users’ search visibility. This allows Google’s automated systems to crawl our website content, analyze our website structure, and display our information in search results. We maintain this permission to ensure our website remains accessible and visible to users seeking our services.

Data Security with isure

We want to assure you that permitting search engine access does not compromise your privacy or data security. Your personal information is strictly protected and will never be exposed to search engine crawlers or the public. Search engines only access non-sensitive website content, such as publicly available pages and general information.

PIPEDA Compliance

isure is committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, disclose, and retain personal information only for purposes that are reasonable and necessary to provide our products and services. We obtain consent where required, safeguard personal information using appropriate security measures, and provide individuals with the right to access and request corrections to their personal information. Our privacy practices are designed to meet the requirements of PIPEDA and other applicable privacy laws.

Consent

In using this site, you signify your consent to our privacy policy. If you are not in agreement, please do not use the site. We reserve the right, at our discretion, to update, change, modify, add, or remove this policy from time to time, as appropriate. Should we make changes, we will publish these on the site in a timely fashion.

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information, which is under our control, and may be given access to, and challenge the accuracy and completeness of that information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how your personal information is collected, used, or disclosed, please contact us.

isure insurance inc.

Phone: 1-877-514-7873

Email: [email protected]

Thank you for your business!