Sometimes, we find ourselves in some sticky situations when on the road. In many of these cases, we act quickly to make decisions without thinking them through. One of these decisions can be when it’s time to call a tow truck. Many people do this as part of the process when they get into an accident. However, this isn’t always the case! Luckily, isure has you covered with everything you need to know when it comes to tow trucks. Whether you should call them, how to avoid scams and fraud, and your rights as an Ontario driver. Remember, the decisions you make after a car accident can be crucial. By following this guide and familiarizing yourself with the proper steps that should be taken after an accident, you can make sure you (and your car) are protected.

When should I call a tow truck?

Knowing when a tow truck is necessary is crucial when it comes to staying safe after an accident. It’s also necessary to save yourself some money! Generally, people assume every accident needs a tow truck of some sort. However, if the damage is minimal, you may not need one. Tow truck services can come with a hefty price tag, so calling one when it isn’t necessary can mean a big chunk of change out of your pocket. Here is when it is necessary to call a tow truck:

Car accident

As mentioned above, an accident is generally when tow trucks are needed. But what exactly makes an accident tow truck worthy? To begin, we should make it clear that if you are uncertain if your car is driveable, you should proceed on the side of caution and make the call. If the tow truck driver is experienced, they will be able to help you figure out the extent of the damage. From there, they will help you decipher if their assistance is needed. In drastic cases, a tow truck may also be called by police if you are injured and unable to drive your vehicle.

It’s important to keep in mind that if you do call a tow truck, you will be responsible for towing fees, as well as potential storage fees. However, if you have insurance coverage for collisions, it should cover the costs of any necessary repairs and service fees.

Running out of gas / dead battery 

Let’s face it, running out of gas is every driver’s worst nightmare! However, if you do find yourself in a situation like this, you may need to call a tow truck driver. They will pull you over to the side of the road so that you and the drivers around you remain safe and sound. If a dead battery seems to be the cause for your car not working, you may also need a tow truck’s assistance. If either of these situations occur, you should first request CAA assistance if you have it. This may be a cheaper option as opposed to getting the car towed.

Flat tire

Another situation where a tow truck may be necessary is a flat tire. Similar to the above, contacting roadside assistance to see if they are able to change it for you should be done first. However, this isn’t always possible, especially if you’re in the middle of the road. A tow truck may be necessary in order to move you to a safe place where you can change your tire.

What are my rights as a driver when it comes to tow trucks?

As a driver, you have rights when it comes to how tow truck drivers interact with you and how they use your vehicle. This is where the Towing Bill of Rights comes into play. This bill was introduced in 2017 in order to protect Ontario drivers from being overcharged. The Towing Bill of Rights educates and protects drivers from high-pressure sales tactics that are commonly used by unethical towing companies. We break it down for you below:

Towing Bill of Rights

  1. You are always the one to decide who you want to tow your vehicle. On top of this, you decide where it should be taken unless otherwise directed by police.
  2. Before towing begins, a permission form must be signed by you.
  3. The towing company must provide you with a detailed invoice before receiving payment.
  4. The final bill cannot be higher than 10% above the quoted price.
  5. You are able to pay by credit card if you choose.
  6. You are permitted to have access to your vehicle to collect your belongings during the towing company’s business hours.
  7. A tow operator is required to notify you where your vehicle is being towed.
  8. A tow operator must disclose if they are receiving financial incentive by bringing your vehicle to a particular repair shop or storage facility.

Final thoughts on tow trucks

This tow truck information can be a lot to take in. This is why it is recommended to keep a copy of the Towing Bill of Rights handy in your glove compartment. At the end of the day, you must remember that is your choice who tows your vehicle and where. In many cases, tow trucks may pass by and attempt to pressure you into working with them. Always remember it is your right as a driver to say no!

If you are in the market for new auto insurance, why not give isure a call? Request a quote with us today and make sure you are always prepared in the event of an accident.

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